THE CUSTOMER SERVICE PROFILE
OVERVIEW
The Customer Service Profile is the ultimate weapon for Recruiting, Screening and Training Customer Contact Staff. The solution matches the percentage of agreement with your company’s customer service policies and attitudes using the Customer Service Perspective Alignment.
Assessment Dimensions:
Behaviors:
Trust | Tact | Empathy | Conformity | Focus | Flexibility
Cognitive:
Vocabulary | Numerical
KEY FACT
The Customer Service Profile is used primarily for selecting, on-boarding, and managing customer service employees. It also looks at what your current and future employees believe is a high level of customer service.
WHAT IT MEASURES
The Customer Service Profile can measure and identify Six Behavioral Characteristics and Proficiencies that are essential to extraordinary customer service used for screening, and training and development.
REPORTS
Customer Service Profile generates 6 Reports that can provide an objective, inside look at the behaviors and motives of customer service job candidates to help you make better hiring, promotion and organizational decisions.
